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Job Opening - Customer Experience Teammate

Bozeman, Montana

At Skwala we conceptualize, design and craft the best fly fishing gear on the planet—so meticulously built and thoroughly tested that you hardly notice it, allowing you to focus on more important things, like fishing.  We believe that by pushing the boundaries of what is possible with technical apparel, we can provide a better, more fulfilling fly fishing experience. 

Position Overview:

As a Consumer Experience Teammate, you will be a key member of the team responsible for helping deliver exceptional Skwala customer interactions. This position will be the primary direct contact with Skwala’s customers and consumers and you will be a "trusted voice" of the brand. You will thrive in the uncertainty of a start-up environment and always be asking, “what’s next?”.

The position will report directly to the company’s VP, Direct to Consumer.

Primary Functions:

  • Excel as front-line consumer point of contact—from inbound calls and emails to returns, exchanges, and warrantee support while embodying the ethos of the Skwala brand.
  • Optimize and manage customer experience in alignment with brand strategy.
  • Maintain showroom location.
  • Attend and engage at select consumer events.

You Bring:

  • Creativity, positivity, a drive for excellence and a sense of urgency to the pursuit of growing our brand.
  • Extensive knowledge of, and a passion for, the fly fishing space, especially around technical gear.
  • 3+ years of relevant customer service experience.
  • Exceptional communication and listening skills.
  • Comfort operating with some level of ambiguity and the unknown.
  • A track record of bringing projects from inception to completion.

 

We Bring:

  • An amazing team with an exceptional track record of industry-changing innovation and growth.
  • Unlimited PTO.
  • Medical, dental, vision, 401k.
  • A dog friendly environment

Want To Join Us?

Please send a resume and cover letter telling us why you’re the one for the job to info@skwalafishing.com with the job title in the subject line.  Skwala is an equal opportunity employer.  All applications will be reviewed based on skill and qualifications for the role.

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