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Customer Service

We're here to help. 

At Skwala, we value our relationship with customers more than we value our gear. We believe that customer service is a direct reflection of who we are as a brand and strive to provide the highest level of support possible. We are here to answer your questions, help find the right piece of gear for your next fly fishing adventure or listen about your catch of a lifetime in your new Skwala gear. Our goal is to act as trusted advisors to the brand and most importantly to you, our customers. The Skwala Customer Service team is here to help, please reach out whenever you need any assistance! 

 

 Frequently Asked Questions:

Orders

How do I check my order status?

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Once your purchase is complete, you will receive updates via email. You can also access order history and status by logging into your Skwala account.

How do I cancel my order?

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If you need to cancel an order, please reach out to one of our Customer Service team as soon as possible before it departs our warehouse. We take pride in our distribution facility's ability to process orders quickly. If your order has already been processed, you will need to initiate a return the item once you receive it. To properly assist you in an order cancellation, direct our Customer Service team directly.  

What payment options are available?

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We accept Visa, MasterCard, American Express, Apple Pay, GooglePay and PayPal.

When will I know when items will be back in stock?

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For anyone who is looking to learn when a product is back in
stock and available for purchase; click “Notify Me When Available” button on
the product page to sign up for back-in-stock notifications. Once you are on
the list, you will be the first to know!

Shipping

How do I track my package??

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Once your order has shipped, you will receive a shipping notification to your email with tracking information. Tracking information can also be found in your Skwala account by checking order status. If you did not receive an order confirmation, reach out to the Customer Service team and we can make sure you email is correct.

Where can I have my Skwala gear shipped?

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Skwala ships via UPS within the United States, including Alaska, Hawaii, APO/FPO addresses and the U.S. Territories. Orders CANNOT be delivered to PO boxes. We do not currently offer international shipping.

Is return shipping included?

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Return shipping is FREE with every order. If you need to return an item, follow the link below to request your return label.

Return Form

What are my shipping options?

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We offer Ground, 2-Day, and 1-Day shipping on all orders. Purchases over $150.00 will receive FREE Ground Shipping.

Returns/Exchanges

How do I initiate a return?

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To begin the return process, you will first need to submit a Return Form. Once received, a free return label will be sent to your email address. If possible, please return all Skwala products with their original tags and packaging.

How do I initiate an exchange?

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We do not accept exchanges for Skwala products purchased online. If you need to replace an item, contact our Customer Service team directly or submit a return form

I purchased my Skwala product at one of your authorized dealers, can I return it online?

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Any item purchased via retail partners will need to be returned or exchanged to the location it was purchased.

How long should I expect my refund to be issued?

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Once returns are processed and accepted at our facility, we will then issue a refund to your original payment method. Refunds can take up to 7-10 business days to reach your account.

My product arrived damaged; how do I get it exchanged for a new one?

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If your product arrives damaged, please reach out to one of our Customer Service team members.

Warranty & Repairs

Skwala Guarantee

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We build all our products with the focused mission to deliver you a better day on the water. We stand behind every product we make so that you can be confident that your gear will deliver – hike in it, wade in it, or get rained on in it – your Skwala gear will perform. If for any reason you are not 100% satisfied with the performance of your product, you can return it within 30 days of your receipt.

Warranty 

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At Skwala, we pride ourselves on the quality and performance of our products. If any piece of your Skwala gear fails due to a defect in materials or construction, we will repair or replace at the discretion of Skwala for the practical product lifespan.

We want to help you keep Skwala products in the field. Damage due to wear and tear, misuse or neglect will be repaired at a reasonable cost. We encourage warranty and repairs to be handled directly with Skwala.

My product has been damaged and I would like to have it repaired, how can I start this process?

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We build our gear to handle all that you put it through and understand that accidents happen along the way. If your Skwala gear is damaged, first you will need to submit it for a repair. Once we receive your repair form, we will issue you a FREE return shipping label. Once your product in need of repair is received; it will be assessed and determined whether the damage falls under the criteria of our Warranty Policy. Products under warranty will be repaired at no cost to the customer. Products not under warranty will be assessed and repair fees will be issued as needed.

If you have specific questions regarding the Skwala Warranty Policy, contact our Customer Service team directly. 

Product Information

Can I use Carbon Waders if I have a pacemaker?

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The Carbon Wader features a proprietary magnetic attachment for simple convertibility. We advise that customers not use this product if they have an implant with a magnetic switch, such as a pacemaker.

Where is Skwala gear made?

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As a brand, we call Montana home where our headquarters is
located in southwest Montana. Our experienced team of designers are located
throughout the western US and we are proud to design and test our gear in the
heart of the fly fishing universe here in the northern Rockies.   

To combine both technological innovation and enhanced design
concepts into our line, we have partnered with the best factories globally to
manufacture our products. The manufacturing information for specific products
is located on the interior tag of each garment.

Where can I try on Skwala products?

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If you are looking to try on any Skwala product, you can
visit one of our Retail Partner locations and they will gladly help you
find the right product and size for your needs. We appreciate you supporting
those locally owned locations!

 

As always, our Customer Service team is available
9am-5pm, Monday – Friday if you have product or sizing questions.

Discounts & Promotions

Why isn’t my Promo code working?

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There are a variety of reasons that your single use code is
not working. Depending on the type of promo code, they may have an expiration
date or the code has been used. If you are having problems with a single use promo code, reach out to our Customer Service team and they can assist
you.

Do you offer a Pro Program for industry professionals?

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At Skwala Fishing, we want nothing more than to get our gear into the hands of professionals. We know that guides and outfitters are trusted advisors for all anglers. Please reach out to our Customer Service team about the Skwala Pro Program. A valid outfitter/guide's license and outfitter endorsement(signed guide's license, outfitter bio, etc) is necessary for approval. Non-guide's in the fly fishing industry, please provide a current paystub with employer information.

Product Sizing

I am not sure what size gear is best for me, is there a sizing chart or fitting guide?

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For specific product sizing, please reference the Skwala Fit Guide. If you still can’t find your answer, please contact one of our Customer Service team directly.

Skwala Customer Service

833-523-1500

Hours of Operation: 
Monday - Friday 
9am - 5pm (MST) 

STILL NOT FINDING WHAT YOU'RE LOOKING FOR? CONTACT ONE OF OUR HELPFUL CUSTOMER SERVICE TEAM MEMBERS HERE:

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